FAQ

How long will my order take to arrive?

For ready to ship items the maximum turnaround time is 3 weeks although items often arrive in less time. This will increase for made to order items and commissioned pieces.

 

I would like something made which isn't on your website, can you do this?

Absolutely! I love making one of a kind pieces and commissioned items. Just send me a message via the 'contact me' form with details of the item you would like and I'll get back to you A.S.A.P.

 

Can you rush my order?

I may be able to, depending on how many other orders I have. If you have a shorter deadline than the 3 week turnaround, please send me a message to discuss this before placing your order.

 

Are your soft toys suitable for babies?

All of my soft toys are tested to current UKCA and CE standards. This means they are suitable for children. Soft toys with safety eyes are suitable for ages 3+. Soft toys with sewn on eyes are more suitable for babies. Please see the item listing to find out which type of eyes that item has. If you see a toy you like but it has the wrong kind of eyes, just send me a message and I can make another the same with more suitable eyes.

 

How can I be sure that an item will fit me?

Sizes will be provided on listing as appropriate. Again, if you have any concerns, please just send me a message before you buy.